Assistant Community Manager
Company: Richmark Property Management
Location: Littleton
Posted on: October 18, 2024
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Job Description:
Description:The assistant community manager helps to ensure that
leasing, marketing, resident management, revenue, and customer
service goals are met for the property. The assistant community
manager's role is to support the leasing staff and the property
manager by providing guidance and taking action as necessary to
ensure residents are happy and that all property goals are
achieved. The assistant community manager is always willing to take
an active role in sharing tasks assigned to the leasing team or
property manager as needed in order to ensure
success.Requirements:Duties/Responsibilities:? Enthusiastically
embraces the company culture, provides a welcoming environment for
residents and guests, demonstrates our drive to maintain the
highest of standards, and provides the best possible experience for
everyone on site? As a customer service expert, the assistant
community property manager quickly responds to all complaints,
questions, and requests, rushing forward to address and resolve all
issues? The assistant community manager seeks help from the
community manager and/or maintenance staff to quickly resolve
issues as required to ensure resident satisfaction? Always presents
a professional appearance and follows established dress code
policy? Drives leasing to achieve occupancy goals at or above
budgeted expectations? Directs leasing team to assure that all
leads are responded to quickly and professionally? Verifies that
all incoming traffic has been logged using the resident management
software and that all follow-up contacts have been completed each
day? Possesses superior product knowledge, including pricing and
availability, specific floorplan information, and details of
property amenities and common areas? Maintains excellent awareness
of the local market and completes all market surveys as required?
Has working knowledge of the local community, including local
schools, business, and events? Ensures that renewal offers are
delivered timely and works to bolster resident retention? Takes the
lead in organizing community events, works to foster a strong sense
of resident appreciation? Oversees collection of rents, assuring
that monies are posted timely, late fees are collected, and
evictions are filed on schedule? Manages resident delinquency,
working with past due residents to collect required payments, and
pushing overdue files to collections as necessary? Monitors online
reviews, social media, the property website(s), and all advertising
for accuracy? Strives to learn the community manager's role and is
capable of confidently filling in for the community manager when
needed? Other duties as assignedRequired Skills/Abilities:? Basic
computer knowledge including proficiency in Microsoft Word, Excel,
and Outlook? Excellent customer service skills? Experience in
social media and technology? Ability to act independently and make
decisions? Excellent verbal and written communication skills?
Flexibility to work weekends, overtime, and other unscheduled time
if neededEducation and Experience:? A minimum of 3 years'
experience in property management? Valid driver's license in the
state of residence? Proficiency in Microsoft Excel and Word, and
proficiency in property management softwarePhysical Requirements:?
Prolonged periods sitting at a desk and working on a computer.?
Must be able to lift up to 15 pounds at times.
Compensation details: 23-23 Hourly Wage
PI9cf565b45e01-37248-35557751
Keywords: Richmark Property Management, Boulder , Assistant Community Manager, Executive , Littleton, Colorado
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