Senior Technical Support Analyst
Company: VirtualVocations
Location: Boulder
Posted on: April 1, 2025
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Job Description:
A company is looking for a Senior End User Technical Support
Analyst.
Key Responsibilities
Provide Level 1 or Level 2 service desk support and act as the
first point of contact for help desk inquiries
Perform onsite/desk-side hardware and software support, including
troubleshooting and device management
Manage backend systems related to the End User computing
environment, including Configuration Management and Antivirus
systems
Required Qualifications
Experience in service desk support at Level 1 or Level 2
Proficiency in troubleshooting hardware and software issues
Knowledge of Configuration and Asset Management systems
Familiarity with Antivirus and Threat Protection systems
Experience with Service Management and Network Printing systems
Keywords: VirtualVocations, Boulder , Senior Technical Support Analyst, IT / Software / Systems , Boulder, Colorado
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